Virtual Reference is a service that answers the ad hoc queries of remote users (individual and collective).

• Anyone can use the service.
• Requests are accepted during the week and performed according to the receipt. On weekends and holidays, requests will not be accepted.
• Request is sent to the archive made ​​inquiries within 3 hours.
• Deadline requests - from 1 to 3 working days depending on the complexity of the query.
• Number of requests that can be made ​​for one user, one request per day.
• The request must contain just one question. If the query contains multiple questions, a specialist to his own choice, provides an answer to one of them.
• Amount of sources not more than 10 titles per one query.

How to ask a question:

• Before you ask a question, we suggest that you contact the archive of completed reports, perhaps there you will find the answer to your query.
• To submit a request, please fill in this form and articulate questions.
• Ukrainian, Russian or English can be used.

How to get the answer:

• Answer to your query will be in the archive made ​​references. To do this you need to enter your search, or use Thematic content.
• Please note that the information about your email address is confidential. It is necessary to contact you (request for clarification) and search archive ​​references.

What question can be put:

• Thematic queries;
• Requests for clarification of bibliographic data ;
• Factual inquiries;
• Address-bibliographic queries that indicate the presence or absence of the documents in the collections of the Library.

Requests that are not accepted:

• Incorrect questions.
• Educational problems associated with the translation of texts, solving problems, providing finished essays, term papers, etc..
• Entertainment purposes (solving quizzes, crosswords, etc.) or commercial purposes (search for goods and services, price comparison, etc.).
• Questions that violate any laws.